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Forrester Consulting Study - Total Economic Impact™ of NeuStar's Ultra Services Managed External DNS Service
This study covers the financial impact of moving from an in-house solution (BIND, UNIX servers, etc.) to NeuStar Ultra's Managed External DNS Service, which is managed and deployed on NeuStar's global infrastructure. Drawn from in-depth interviews with four current NeuStar Ultra customers, the study measures costs and cost reduction as well as the potential return on investment (ROI) an enterprise might expect. Quantified are: 1) costs and labor for administering external DNS (hardware, software, and personnel), 2) reliability and performance in terms of resolution time and 100% availability, 3) revenue protection and growth associated with reliability and performance and 4) customer (the "customer's customer") support costs. Analysis led to the conclusion that the risk-adjusted ROI for a typical NeuStar UltraDNS customer was 191% with a breakeven point (payback period) of six months after deployment.
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